We are a mid-sized electrical contracting firm with both domestic and corporate clients. I asked Keith to look at our processes of putting new customers on the books, our collection processes and supporting paperwork and how we can reduce our payment terms without causing problems with our customers.
We now have a solid collections process with clear guidelines on how to contact clients and when, what to say, what to ask and who to speak to for the most effective communication point.
Our clients are happy, our overdue accounts are down and our major clients pay us on our terms not theirs.
I’d recommend Keith to anyone wanting to improve their outstanding accounts.